Jonathan Lo
Fractional Chief Marketing Officer
Hi, I’m Jonathan Lo – a Fractional Chief Marketing Officer.
I have over fifteen years of experience leading digital marketing efforts at multi-billion dollar organizations such as World Vision, Overstock, and Bed Bath & Beyond, and have managed over $50 million in annual advertising spend across millions of products, resulting in higher conversion rates, revenue, and market share.
Now, I’m taking that experience to help consumer retail eCommerce businesses like yours grow.
Alongside a master’s degree in management from Harvard University, I have invested my time learning from and contributing to communities such as Harvard’s Innovation Labs, Y Combinator’s Startup School, and CMOx. I also earned certifications from the McKinsey Management Program.
What it’s like working with me
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“Jonathan consistently demonstrated a deep understanding of data-driven customer insights, approaching every decision with a strategic mindset. His ability to translate complex information into actionable strategies was truly commendable.”
Angela, Chief Marketing Officer
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“[Jonathan] is an amazing problem solver, bringing the chaos of change and direction, into managed execution, all while working with stakeholders directly. His ability to bring complex data and information into a digestible story to board members or shareholders was impressive.”
Claire, Senior Director
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“Jonathan brings leadership, energy, positivity and knowledge to any position. Whether it is directly managing a channel, doing customer research or guiding a brand strategy, Jonathan gets it done and makes it a success.”
Cory, Senior Product Manager
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“Jonathan’s approachability, sincerity, and focus on quality results make him not only a valuable colleague but also a pleasure to work with on a personal level.”
Kara, Director of Business Development
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“Jonathan is a compassionate and goal-oriented leader. He listens with empathy and gives candid advice to help each team member flourish.”
Ruby, UX Researcher
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“Jonathan's exceptional qualities, including his thoughtfulness, problem-solving skills, and organizational aptitude, make him a standout professional.”
Amanda, Insights Leader
Case Studies
Click or tap to expand.
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Aligning all marketing channels and programs for a corporate re-brand, I helped increase active customer count by 7% quarter-over-quarter for a multi-billion dollar eCommerce company.
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Developing an actionable customer strategy through jobs-to-be-done ethnographies, customer surveys, focus groups, and data analytics, I helped an eCommerce furniture business outpace competitive set growth by over 10% in the early 2020s.
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Utilizing randomized control trial testing of creative and targeting tactics, I helped an eCommerce company achieve 5X incremental return-on-ad-spend (ROAS) at profitable margin rates on $50 million in advertising spend.
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Targeting the right customers at the right time, I helped a global nonprofit lower their cost-per-acquisition (CPA) on a $4 million advertising spend by over 15%.
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Through industry best-practices, user experience (UX) research, and user interviews, I increased customer acquisition on a mobile website by over 50%.
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By systematically testing and generating compelling content, I increased engagement rates of a Facebook page with over 1 Million followers in the early 2010s.